Support
Serial & Story is a private, on-device home inventory app for iPhone, published by Anchorwright.
Contact
For questions, problems, or feedback about the app, email hello@anchorwright.com.
Please include your iPhone model and iOS version if you’re reporting a problem — it makes most issues much faster to identify.
Common questions
Where is my data stored?
On your device, encrypted before it is written anywhere. With an active Serial & Story+ subscription, an encrypted copy also syncs to your own private iCloud account so it reaches your other devices signed in to the same Apple ID. Anchorwright cannot read it, and neither can Apple.
Do I need an account?
No. Serial & Story has no accounts and no sign-in. It works with your own iCloud account or entirely offline.
What is free?
The Household bundle is free, with no item limit and no time limit. Serial & Story+ is an optional subscription that unlocks the Equipment, Vehicles, Collectibles & Jewelry, and Firearms bundles, iCloud sync and backup across your own devices, Digital Legacy tools, and combined reports across bundles.
How do I manage or cancel a subscription?
Subscriptions are billed by Apple, not by Anchorwright. Manage or cancel one at any time in the Settings app on your iPhone, under your name, then Subscriptions.
I lost access to my data.
If you have a Serial & Story+ subscription and set up a Recovery Key, use Restore from Recovery Key in the app’s Settings. Anchorwright holds no copy of your key or your data and cannot recover either on your behalf — that is a consequence of the encryption, not an oversight.